At Vacwash Spares Online we do our best to dispatch all orders as quickly as possible, most orders being dispatched within 1-2 working days, majority of orders placed are with our customers between 3-5 working days.

All of our postage charges quoted are based on U.K Zone 1 Only and there will be an additional cost for postage to Overseas, please enquire for the latest prices on Overseas delivery and we will reply within 24 hours.

We use a courier service where tracking information can be provided, either Royal Mail, dpd, UPS or Hermes Delivery.


Please ensure when ordering from Vacwash Spares Online that you fill in all forms requiring email and phone numbers correctly so we can log this for your tracking information, all details provided WILL NOT be passed on to any third party companies. If these details are not correctly provided this could lead to delay in delivery.


Please note some Overseas deliveries may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for any customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Vacwash Spares Online, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.


Vacwash Spares Online cannot accept any liability for parcels signed for at the delivery address as these can be signed for by neighbours or drivers themselves etc… If your parcel is returned to us we would have to imply a charge for re-delivery. We cannot accept any liability for parcels that are incorrect or damaged unless reported to us within 48 hours, if your parcel does look damaged or tampered with please sign for this accordingly. On the very rare occasion that our delivery services are delayed we cannot accept responsibility as this is unfortunately out of our control.


Vacwash Spares Online is happy to accept any returns that are unused stock items that are undamaged or used by the customer within 30 days of the date of purchase, please be aware any returned items would be at the buyers postage expense and we could not refund this cost.


All items text, images, content and design that forms Vacwash Spares Online website is under copyright, reproduction and copying of this website is strictly prohibited unless permission has been granted by Vacwash spares Online Administration.


Vacwash Spares Online website contains hyperlinks to video websites and PDF instruction files operated by third parties. Unfortunately we have no control over such websites and we do not take responsibility for these, and will not incur any liability in respect of their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.


When using a product for the first time please read the full instructions on the label and also test in a inconspicuous place to ensure this is the correct product for you, please note any manufacturing defects are out of our control and we cannot accept any liability for this but are happy to take up with the manufactures and resolve the matter.

The electric polishers that are purchased by our UK Mainland customers only are covered by the terms and conditions of the Original Manufacturers Guarantee, which is normally 12 months from date of purchase. Service parts that are NOT covered under warranty are: External bearings, electric lead, carbon brushes & exterior seals.


Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by Vacwash Spares Online the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages Safety Notice: Use of all our Products: Products that are purchased from our website are only for use by persons over the age of 18 years old as many are for professional use only, children under 18 years should NOT use any of these products we sell even with adult supervision as many can be very dangerous in the wrong hands.


Vacwash Spares Online will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any goods by any reason or cause beyond our control.


Vacwash Spares Online’s failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.

We would like to say thank you for your compliance with these terms and conditions any if you have any queries about these terms and conditions please feel free to contact us.

Vacwash Spares Online is a Trading name for Smart Tech Car Care.